European Master and Certification Program
in Risk Engineering and Management

B4-3: QM
Quality Management

Course code: 181777
Language of instruction: English
Lecturers: Prof. Dr.-Ing. Karl Maile (MPA Universität Stuttgart), Dr.-Ing. Jörg Michael Bareiß (EnBW AG)
Assessment: Defined in the module

Short description

This course aims on the one hand to convince every attendee of the importance of an integrated quality management system by presenting the philosophy standing behind it, supported by numerous examples. On the other hand it will present the methodology and the tools required to implement quality management within their organization. Special attention will be given to the ISO 9001 standard and to the involvement of various organization’s stakeholders.

Objectives

By the end of this course, attendees are expected to:

-have a comprehensive overview of the scope of quality management

-be able to assess the quality management system of their own company

-understand how a quality management system helps to meet customer requirements

-be familiar with related techniques and tools and understand how they can help to monitor and improve quality

-be able to apply the knowledge earned to order to develop sound strategies for organizational change and continuous improvement



Target Attendees / Participants

This course is targeted to current master of engineering students

Course Content by Units

This course will cover the following topics:


-Definition of quality and quality management system
-Philosophy, basics and evolution of quality management
-ISO 9001 standard – focus on the changes arising from the ISO 9001:2015 version
-Tools and techniques
-Documentation of the quality management system and process
-Continual improvement
-Roles and responsibilities within the quality management system


Teaching Methods

Practice case studies and exercises are proposed in class, and students are requested to undertake a mock risk analysis using the methodology described in the module. The learning experience is deepened by practical examples, with the use of knowledge and skills and the implementation of adequate assignments.

Literature

  1. BS ISO 10014:2006 Quality management — Guidelines for realizing financial and economic benefits, BSI British Standards.
  2. PD ISO/IEC TR 90005:2008 Systems engineering — Guidelines for the application of ISO 9001 to system life cycle processes
  3. ISO 9004:2009 Managing for the sustained success of an organization — A quality management approach
  4. Jay J. Schlickman (2003). ISO 9001: 2000 Quality Management System Design, Artech House Publishers.
  5. Oltra V (2005). Knowledge management effectiveness factors: the role of HRM”, J. Knowledge Manage. 9(4): 70-86
  6. Steward D, W addell D (2008). Knowledge Management: The fundamental component for delivery of quality. Total Qual. Manage. Bus. Excell. 19(9): 987-996 (10)
  7. Thomas Pyzdek (2003). The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition, 32.
  8. Vivek Nanda (2005). Quality Management System Handbook for Product Development Companies, 65.


For more information about the European Master and Certification Program in Risk Engineering and Management in general, go the Homepage.
For more information about the European Master Program in Risk Engineering and Management in general, go the Master Study page.
To see more courses in the curriculum, go to The curriculum page, or by date and topic go to the Calendar of Courses page.
Contact: via email sti889@risk-technologies.com or phone +49 711 1839 781 or +49 711 1839 647
(Course profile ID: B4-3:, generated on July 23, 2018)